Your privacy is important to us and we strive to take reasonable care and protection
collection, storage, processing, disclosure and transfer of your Personal Information
(defined below) as per Indian laws, particularly when you use the websites of domain
https://contourshyd.com/ operated by Contours, Plastic and Aesthetic Surgery Centre
for any information or services.
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI
Regulation 3(1) of the Information Technology (Intermediaries Guidelines)
The type of information collected from the Users, including sensitive personal
data or information;
The purpose, means and modes of usage of such information; and
How and to whom we will disclose such information.
Collection of personal information
The services provided by Contours, Hyderabad during its business requires us to
know who you are so that we can best meet your needs. When you access the
services, you may be asked to voluntarily provide us with certain information that
personally identifies you or could be used to personally identify you. Without
prejudice to the generality of the above, information collected by Contours,
Hyderabad from you may include (but is not limited to) the following:
Contact data (such as your mobile number, email address and phone
Demographic data (such as your gender, nationality, date of birth, postal
address and pin code);
Data regarding your usage of the services and history of the appointments
and other transactions made by or with you through the use of Services;
Health or medical data (such as your LMP, past medical history and
conditions, diagnostic reports, prescriptions and medication history)
Insurance data (such as your insurance carrier and insurance plan); and
Other information that you voluntarily choose to provide to us (such as
information shared by you with us through emails or letters, your work details,
your family details)
The information collected from you by Contours, Hyderabad may constitute ‘personal
information’ or ‘sensitive personal data or information’ under the SPI Rules.
Information that is freely available in the public domain or accessible under the Right
to Information Act, 2005 or any other law will not be regarded as personal
information or sensitive personal data or information.
Usage of Information
A condition of each User’s use of and access to the services is their acceptance of
Any User who does not agree with any provisions of the same has the option to
discontinue the usage of services provided by Contours, Hyderabad immediately.
All the information provided to us by a User, including sensitive personal information,
is voluntary. You understand that Contours, Hyderabad, either itself or with its
Partners, may use certain information of yours, which has been designated as
‘sensitive personal data or information’ under the SPI Rules;
For the purpose of providing you the Services,
For commercial purposes and in an aggregated or non- personally identifiable
form for research, statistical analysis and business intelligence purposes,
For sale or transfer of such research, statistical or intelligence data in an
aggregated or non-personally identifiable form to our Partners.
The Contours, Hyderabad also reserves the right to use information provided by or
about the User for the following purposes:
Contacting Users for updates
Contacting Users for taking product and Service feedback.
Analysing software usage patterns for improving product design and utility.
Analysing anonymous information for commercial use.
You hereby consent to such use of such information by Contours, Hyderabad and its
Users’ personally identifiable information, which they choose to provide, is used to
help the Users describe/identify themselves. Other information that does not
personally identify the Users as an individual, is collected by Contours, Hyderabad or
its Partners from Users (such as, patterns of utilization described above) and is
exclusively owned by Contours, Hyderabad or its partners.
We or our Partners may also use such information in an aggregated or non-
personally identifiable form for research, statistical analysis and business
intelligence. We and our Partners reserve with us the right to use anonymous User
demographics information and anonymous User health information for the following
Analysing software usage patterns for improving product design and utility.
Analysing such information for research and development.
Using analysis of such information in other commercial product offerings of
Contours, Hyderabad or its Partners.
Sharing analysis of such information with third parties for commercial use.
We may require the User to pay with a credit card, debit card, net banking, wallets or
other online payment mechanisms for Services for which an amount(s) is/are
payable. We will collect such User’s credit card number and/or other financial
institution information such as bank account numbers and will use that information
for the billing and payment processes, including but not limited to the use and
disclosure of such credit card number and information to third parties as necessary
to complete such billing operation.
Verification of credit information, however, is accomplished solely by the User
through the authentication process offered by a third-party payment gateway. User’s
credit card/ debit card details are transacted upon secure sites of approved payment
gateways which are digitally encrypted, thereby providing the highest possible
degree of care as per latest technology currently available. User is cautioned,
however, that internet technology is not fool proof or safe and User should exercise
discretion on using the same.
Due to the communications standards on the Internet, when a User or anyone who
visits the Website, we automatically receive the URL of the site from which anyone
visits. We also receive the Internet Protocol (IP) address of each User’s computer (or
the proxy server a User used to access the World Wide Web), User’s computer/
device operating system and type of web browser the User is using, email platform,
as well as the name of User’s ISP. This information is used to analyse overall trends
to help Contours, Hyderabad improve its service. The linkage between User’s IP
address and User’s personally identifiable information may be available to us or our
Partners but is not shared with other third parties.
Notwithstanding the above, we may share some of the aggregate findings (not the
specific data) in anonymous form (i.e., non-personally identifiable) with advertisers,
sponsors, investors, strategic partners, and others in order to help grow our
data or information) that is used by us and our partners for the technical
administration of the website for research and development, and for User
administration. During the course of our Services, advertisements or optimizing
services to its Users, Contours, Hyderabad may allow authorized third parties to
place or recognize a unique cookie on the User’s browser. The cookies, however, do
not store any personal information of the User.
Our digital properties may include social media features, such as the Facebook,
Twitter, etc. buttons. These features may collect your IP address, which page you
are visiting on our site, and may set a cookie to enable the Feature to function
properly. Your interactions with these Features are governed by the privacy
statement of the company providing them.
Contacting Contours, Plastic and Aesthetic Surgery
Comments or questions sent to us using email or secure messaging forms will be
shared with our employees, software application service providers, diagnostic
services providers and other health care professionals and consultants, who are
most able to address the comment or question. We will archive your messages once
we have made our best effort to provide you with a complete and satisfactory
response. When you use a service to interact directly with Contours professionals,
some information you provide may be documented in your medical record, and
available for us to guide your treatment as a patient.
advance notice. In the event there are significant changes in the way Contours,
itself, Contours, Hyderabad will display a notice on the Website or send Users an
email, as provided for above, so that you may review the changed terms prior to
continuing to use the Services. Unless stated otherwise, Contours’ current Privacy
Policy applies to all information that we have about you.
If a user uses our services after a notice of changes has been sent to such user or
published on the website, such user hereby provides his/her/its consent to the
For Further queries
Contact No. : +91 9000827555